What to do in such cases? Number 119 and Number 110

2022.03.25

When you suddenly get sick or when you are involved in an accident, do you know where to call? Today let’s learn about number 119 and number 110.

 Number 119(Emergency / Fire)

• Q. Which number should I call to ask for ambulance and fire engine?
• A. Please call number 119.

1. “Is it a fire or an emergency?”
       →Please tell the operator whether it is a fire or an emergency and whether there is anyone who suddenly get sick.
   
2. Where are you right now？ Please tell us your address.
       →Please tell the operator the address where you need ambulance or fire engine.
   If you are not sure of the address, you can tell any landmarks.e.g.)”I can see a big billboard of a shop named ○○. “I am just in front of Hankyu department store in Sannomiya.

• Tips：the ways to know your current address
  〇 Telegraph pole
  
  There is a plate with address on the surface of telegraph pole.
  〇 Vending machine
  There is a sticker with address pasted on the surface of the machine at the bottom.
  
  〇 Traffic light
  There is a board with address attached to the light.
  

3. Tell your situation
       →Please explain the situation.
   e.g.) A woman aged around 20 is holding her chest. It looks so painful.

• An example of calling number 119

＜Fire＞
Operator　 This is fire station. Is it a fire or an emergency?
You    　      It’s a fire.
Operator　 Please tell your address.
You 　         It is ×× city, ×× ward, ×-×-×.
Operator　 What is burning?
You 　         ×× is burning.
Operator　 Please tell your name and phone number.
You             I am ××××. Phone number is ×××-×××-××××.
Operator　 I got it. Now we send a fire engine. Please keep safe and wait for us.

＜Emergency＞
Operator    This is fire station. Is it a fire or an emergency?
You   　       It’s an emergency.
Operator　 Do you know the address where you are?
You     　     I’m not sure, but I can see ×× from here.
Operator　 Please tell me the name of the person who got a sudden sick and his or her age.
You　          I don’t know her name, but she is around 20 years old.
Operator　 please tell me how she looks.
You　         She is holding her chest. It looks painful.
Operator　Please tell your name and phone number.
You             I am ××××. Phone number is ×××-×××-××××.
Operator　 I got it. Now we send an ambulance.

•  For your reference：What about in other countries
  Emergency number is different in each country. For example, it is 114 for fire engine and 115 for ambulance in Vietnam. In China, it is 119 for fire engine and 120 for ambulance.

  Number 110(Police)

• Which number should I call if I am involved in any incident or accident?
• Please dial the police via number 110.

1. Is it an incident or accident?
2. What problem do you have?
   
   e.g.) “A thief entered into my house and stole my goods.” ”A car and a bike collided.”
3. Where is the location？Please tell me the address.
4. What did it happen?
5. Are there any injured people?

• An example of calling number 119

＜Accident＞
Police   This is police. Is it an incident or an accident?
You 　  It’s an accident.
Police   Do you know the address?
You　   I’m not sure, but I can see ×× from here.
Police   Please tell me the situation.
You　  ×× and ×× collided and ×people got injured.
Police　What did it happen?
You　  × minutes ago.
Police　I got it. We will send police officers there.

＜Incident＞
Police　This is police. Is it an incident or an accident?
You　    It’s an incident.
Police   What problem do you have?
You　    A person is stalking me.
Police   Where are you right now?
You        I am at ×× city ×× ward.
Police    Please tell me the characteristics of the person.
You　    It is a man aged around ××. He is wearing ×× clothes and his height is around×××cm.
Police   OK, we will send police officers immediately.

•  For your reference：What about in other countries
  It is number 113 in Vietnam. In China, it is 110, the same as Japan.

• Please also refer to the following page.

“Medical questionnaire at a hospital in Japan”

https://social-b.net/baiyu/en/medical-questionarrie20221126en/

“Departments in hospital”  https://social-b.net/baiyu/en/clinic20220221en/

“Heatstroke”　https://social-b.net/baiyu/en/heatstroke0910/

• If you have further inquiries, please feel free to ask questions from the link below.
  https://social-b.net/baiyu/en/question-box/